Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details where applicable.

Shipping Times

Estimated delivery times begin once your order has been dispatched, not from the date of purchase.

• UK Standard Shipping: 2–5 business days

• UK Express Shipping (if offered): 1–2 business days

Delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak periods.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Any applicable promotions or free shipping offers will be clearly shown at checkout.

Tracking

Where available, tracking information will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

Delays & Lost Parcels

We are not responsible for delays caused by the courier once the parcel has been dispatched. If your order appears lost or significantly delayed, please contact us and we will assist in investigating the issue.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, additional shipping fees may apply.

International Shipping (if applicable)

If we ship internationally, delivery times and costs will vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.